Errors, Pricing & Website Information

At Vinyl Revival, we make every effort to ensure that all product descriptions, specifications, pricing, availability and freight charges are accurate and up to date. However, despite our best efforts, errors or omissions may occasionally occur.

Product Information & Pricing

We reserve the right to correct any errors, inaccuracies or omissions and to update product information, specifications, pricing and availability at any time without prior notice.

If you place an order for a product that has been incorrectly priced, described or advertised, we will contact you as soon as possible to explain the situation and discuss the available options. Where appropriate, we may cancel the order and provide a full refund of any payment received.

Product Availability

While we endeavour to keep our website inventory current, some products may not be physically in stock at the time your order is placed.

If this situation occurs, we will do either of the following:

• Order the product from our supplier for the earliest available delivery; or
• We can arrange for the supplier to ship the product directly to you, which will help reduce delivery times.

Should there be any unexpected delays, we will keep you informed throughout the process.

Incorrect Items Supplied

If we accidentally send you the wrong item, please contact us as soon as possible. We will arrange for the incorrect product to be returned before dispatching the correct item.

Change of Mind Returns

Vinyl Revival is not required to provide a refund or exchange if you simply change your mind. However, at management's discretion, we may approve a return provided the item is unopened, unused and returned in its original condition and packaging.

Approved change of mind returns may incur a 20% restocking fee. Original shipping charges and any return freight costs are non-refundable.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Credit Card Security

To help protect our customers and prevent fraudulent transactions, we may request additional identity verification before dispatching orders paid for by credit card.

If requested, please email the following to security@vinylrevival.com.au:

• A clear photo of the credit card showing the cardholder's name and expiry date, with all but the last four digits of the card number covered.
• Proof of the transaction if requested.

These security checks help us confirm that the authorised cardholder has made the purchase and protect both our customers and Vinyl Revival from credit card fraud.

If you have any questions or concerns about this process, please contact us at (03) 9419 5070 before placing your order.

Gift Cards & Gift Vouchers

Gift cards and gift vouchers are valid for 36 months (3 years) from the date of purchase, in accordance with Australian consumer law.

If a gift card displays an earlier expiry date but was sold after 1 November 2019, the mandatory three-year expiry period will still apply where required by law.

If only part of the gift card value is used, the remaining balance will remain available until the expiry date. Gift cards cannot be redeemed for cash or refunded, except where required by law.

Thank you.

Thank you for choosing Vinyl Revival. We appreciate your understanding and will always do our best to provide accurate information, excellent service and a smooth shopping experience.